EAST LONDON DRIVING ACADEMY (ELDA)

TERMS AND CONDITIONS OF DRIVING TUITION

These Terms and Conditions ("Terms") govern the provision of driving tuition by East London Driving Academy ("ELDA", "we", "our" or "the Instructor") to any pupil ("you" or "your"). By booking or attending lessons with ELDA, you acknowledge that you have read, understood and agree to be bound by these Terms.

1. DRIVING LICENCE AND FITNESS TO DRIVE

1.1 You must hold a valid and current UK provisional licence, full driving licence or other licence that legally entitles you to receive driving tuition within the United Kingdom.

1.2 You must produce your driving licence before or at your first lesson upon request.

1.3 You confirm that you are medically and legally fit to drive. You must immediately inform your Instructor of any medical condition, disability, medication or other circumstance that may affect your ability to drive safely or legally.

1.4 Before your first lesson, you must be able to satisfy the legal eyesight requirement by reading a standard UK number plate from a distance of 20 metres. If you normally wear glasses or contact lenses for driving, they must be worn during all lessons.

2. FEES, PAYMENTS AND CANCELLATIONS

2.1 Payment

All lesson fees are payable in advance.

Unless otherwise agreed in writing, payment must be received before the lesson takes place. ELDA reserves the right to refuse tuition where payment has not been received.

Payment may be made by bank transfer or cash. Cheques and card payments are not accepted unless agreed in advance.

2.2 Cancellation by the Pupil

You may cancel or rearrange lessons subject to the following minimum notice periods:

• Lessons up to 1.5 hours – minimum 48 hours' notice.

• Lessons exceeding 1.5 hours – minimum four (4) days' notice.

Where sufficient notice is not provided, the full lesson fee will remain payable.

Failure to attend a booked lesson without notice ("no-show") will result in the lesson being treated as completed and no refund or replacement lesson will be provided.

2.3 Block Bookings

Block bookings are non-refundable once any lesson within the package has been taken.

A full refund will only be available where:

• No lessons have been used, and

• a written request is received within 30 days of purchase.

After this period, any refund shall be entirely at ELDA's discretion.

2.4 Validity

Unless otherwise agreed in writing, all prepaid block bookings must be used within six (6) months from the date of purchase.

Unused lessons remaining after this period shall automatically expire, and no refund will be payable.

2.5 If you book a block of lessons (minimum of five (5) hours) and choose not to continue after using part of the block, no refund will be given for any unused lessons. Instead, the Instructor will issue a credit note equal to the value of the unused lessons. The credit note must be used within six (6) months from the date of issue and is non-transferable. Any unused credit remaining after six (6) months will expire. This does not affect your statutory rights.

2.6 Intensive Courses

Cancellation of an intensive course requires a minimum of fourteen (14) days' written notice.

Where less than fourteen (14) days' notice is given before the course start date, fifty per cent (50%) of the course fee shall be retained by ELDA.

Once any part of an intensive course has commenced, no refund shall be made for any unused lessons unless ELDA agrees otherwise in writing.

2.7 Refunds

Except where required by law, refunds shall only be made at ELDA's discretion.

2.8 Refusal of Tuition

ELDA reserves the absolute right to refuse or terminate any lesson where the Instructor reasonably believes that the pupil:

• is under the influence of alcohol or drugs;

• is medically unfit to drive;

• behaves in an abusive, threatening or unsafe manner; or

• would otherwise present a danger to themselves, the Instructor or the public.

In such circumstances, the full lesson fee shall remain payable.

2.9 Force Majeure

ELDA shall not be liable for any delay, cancellation or failure to provide tuition arising from circumstances beyond its reasonable control, including but not limited to:

• severe weather;

• illness;

• vehicle breakdown;

• road closures;

• industrial action;

• pandemics;

• government restrictions;

• acts of God; or

• any other event outside ELDA's reasonable control.

Where practical, lessons affected by such events will be rearranged or credited.

3. SPECIAL OFFERS

3.1 All promotional offers are subject to availability and may be withdrawn at any time.

3.2 Discounts may not be combined unless expressly stated.

3.3 Block booking discounts apply only where the package is paid for in full.

3.4 Any student or workplace discount requires valid identification at the time of booking.

3.5 Promotional offers are available only to eligible customers and are subject to their individual terms.

4. BOOKINGS

4.1 ELDA will endeavour to provide regular weekly lesson times but cannot guarantee ongoing availability.

4.2 Lessons are booked subject to Instructor availability.

4.3 Lessons purchased are personal to the named pupil and may not be assigned, transferred or sold.

4.4 ELDA reserves the right to amend lesson dates, times, duration or locations where reasonably necessary.

4.5 Where the Instructor arrives more than fifteen (15) minutes late due solely to reasons within the Instructor's control, the lost time shall be added to the lesson where possible or credited to a future lesson.

5. LESSON LOCATIONS

5.1 Lessons will normally commence and conclude at an agreed collection point.

5.2 ELDA may approve alternative collection or drop-off locations where reasonably practicable.

5.3 For safety or training purposes the Instructor may drive the vehicle to or from a suitable training area. Such travel forms part of the booked lesson time.

6. TRAINING VEHICLES

6.1 Smoking, vaping, eating and drinking are prohibited within the tuition vehicle unless expressly authorised by the Instructor.

6.2 All ELDA vehicles are maintained, taxed, insured for driving instruction, roadworthy and fitted with dual controls.

6.3 Where tuition is provided in the pupil's own vehicle, the pupil is solely responsible for ensuring that the vehicle:

• is roadworthy;

• is taxed;

• holds a valid MOT where required;

• is appropriately insured for paid driving instruction.

Proof of insurance may be requested before tuition commences.

7. DRIVING TESTS

7.1 The Instructor reserves the right to refuse the use of the tuition vehicle for any driving test where, in the Instructor's reasonable opinion, the pupil has not achieved the required standard or where use of the vehicle would present a safety risk.

7.2 Test appointments are booked in accordance with ELDA's standard lesson durations.

7.3 ELDA accepts no responsibility for driving tests cancelled, postponed or interrupted by the Driver and Vehicle Standards Agency (DVSA) or for any circumstances outside ELDA's control.

Lesson charges remain payable where the booked time has been reserved.

7.4 ELDA shall not be liable for any loss arising from unforeseen mechanical failure occurring during a driving test.

8. LIABILITY

Nothing within these Terms excludes or limits liability where such exclusion is prohibited by law.

Subject to the above, ELDA shall not be liable for any indirect or consequential losses arising from the provision of driving tuition.

9. PROFESSIONAL CONDUCT

ELDA is committed to maintaining high professional standards and complying with the Approved Driving Instructor Code of Conduct.

Copies of the Code are available upon request.

10. CONSUMER RIGHTS

Nothing in these Terms shall affect any statutory rights available to you under applicable consumer protection legislation.

11. CHANGES TO THESE TERMS

ELDA reserves the right to amend these Terms from time to time.

Updated Terms will apply to future bookings and will be published on the ELDA website or otherwise notified to pupils.

12. DISPUTE RESOLUTION

In the event of any dispute arising from these Terms, both parties shall first seek to resolve the matter through good faith discussions.

If the dispute cannot be resolved, either party may propose mediation before commencing court proceedings.

Nothing in this clause prevents either party from commencing proceedings where necessary.

13. NOTICES

Any notice under these Terms shall be given in writing by email to: info@eastlondondrivingacademy.com

14. SEVERABILITY

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

15. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising from or in connection with these Terms.